Privacy and Cookies Policy

Last updated: 22/04/2026

Privacy Policy

Overview

This Privacy Policy explains how Dill, operated by Daisy Shayler (“we”, “us”, “our”), collects, uses and protects your personal information when you visit or make a purchase from our website (the “Services”).

We are committed to handling your data with care, transparency and respect, in line with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

Information You Provide

When you use our Services, we may collect:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number (if provided)

  • Payment details (processed securely via third-party providers)

  • Any messages or correspondence you send to us

Information Collected Automatically

When you visit our site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on site

  • Referral source

This data helps us understand how our website is used and improve your experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and Services

  • Send marketing emails (only if you have opted in)

  • Prevent fraud and maintain security

3. Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases:

  • Contract – to process and deliver your order

  • Legitimate interests – to improve our Services and prevent fraud

  • Consent – for marketing emails and non-essential cookies

You can withdraw consent at any time.

4. Sharing Your Information

We only share your data where necessary, including with:

  • Squarespace (our website platform)

  • Payment providers (e.g. Stripe, PayPal)

  • Delivery and courier services

  • Email marketing providers (if subscribed)

These providers only use your data to perform their services.

5. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place to protect your information.

6. Data Retention

We keep your personal data only as long as necessary:

  • For order and tax records (typically up to 6 years)

  • For marketing, until you unsubscribe

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner's Office

To exercise your rights, contact us at hello@wearedill.co.uk.

8. Security

We take reasonable steps to protect your information. However, no online transmission is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services

Our website may include links or integrations with third-party services. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact

If you have any questions, please contact:
hello@wearedill.co.uk

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve your experience.

How We Use Cookies

We use cookies to:

  • Ensure the website functions correctly

  • Remember your preferences

  • Analyse website traffic and performance

  • Support marketing and advertising (if applicable)

Types of Cookies We Use

Essential Cookies

These are necessary for the website to function (e.g. shopping cart, checkout). They cannot be switched off.

Analytics Cookies

These help us understand how visitors use our site (e.g. via Google Analytics).

Functional Cookies

These remember your preferences (such as location or language).

Marketing Cookies

These may be used to deliver relevant ads or measure campaign effectiveness.

Managing Cookies

When you first visit our website, you will be asked to accept or manage cookies.

You can also control cookies through your browser settings. Please note that disabling cookies may affect how the site functions.

Third-Party Cookies

Some cookies may be set by third-party services integrated into our site (such as Squarespace or analytics providers).

Changes to This Policy

We may update this Cookie Policy at any time. Changes will be posted on this page.

Contact

If you have any questions about our use of cookies, please contact:
hello@wearedill.co.uk